There is a ‘good customer experience’ gap in the mobile phone market waiting to be filled

Arik at Business Week sums up a good article on the rumored Apple iPhone with:
“Basically I’m looking for Apple to fulfill all those many unfulfilled promises that the wireless phone manufacturers like Motorola (MOT) and Nokia (NOK), Samsung and Sony Ericsson (SNE) (ERICY) have failed to deliver. Because if not Apple, then who?”

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